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Individual users
Savings or salary on an exchange, withdrawals suddenly disabled and support only sends templates.
Independent compliance support · replies by email
Exchange account frozen? Get it reviewed and unblocked the right way.
We work out why your account on Binance, Bybit, OKX, Coinbase or another exchange was restricted, prepare the documents compliance actually asks for — source of funds, transaction explanations, KYC — and guide every reply until the exchange makes its decision.
- No passwords, 2FA codes or seed phrases — ever
- Documents and letters in clear English
- Written reply to your case within 24 hours
BinanceBybitOKXCoinbaseKrakenKuCoinMEXCBitgetGateHTXCrypto.comBitfinex
24 hwritten reply to every new case
20+exchanges covered
ENdocuments prepared in English
0passwords or keys ever requested
Who we help
For anyone whose funds are stuck behind a compliance wall
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Traders & P2P merchants
Frozen after P2P trades, a counterparty dispute or funds flagged as coming from a risky source.
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Companies & funds
Corporate accounts, OTC desks and projects facing enhanced due diligence or offboarding.
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Lawyers & advisers
Compliance-ready document packs and exchange-specific know-how to support your client's case.
Choose your exchange
Exchange-specific help, not generic templates
Every exchange has its own compliance process, appeal channel and document requirements. Pick yours to see the typical cases we handle.
BBinanceWithdrawals disabled after risk review, P2P freezes, source-of-funds requestsRead the guide →BBybitFreezes over HTX-linked funds, P2P disputes, KYC re-verificationRead the guide →OOKXAML review holds, proof-of-funds requests, regional restrictionsRead the guide →CCoinbase"Account restricted", failed verification, payment reversalsRead the guide →KKrakenEnhanced due diligence, funding holds, account closuresRead the guide →KKuCoinKYC deadlines, withdrawal limits, regional exitsReview my case →MMEXCRisk-control locks, frozen withdrawals, verification issuesReview my case →BBitgetRisk-control freezes, P2P appeals, source of fundsReview my case →GGateCompliance holds, KYC upgrades, withdrawal reviewsReview my case →HHTXSanctions-related restrictions, withdrawal holdsReview my case →CCrypto.comAccount suspended, fiat reversals, source of wealthReview my case →BBitfinexEnhanced verification, corporate account reviewsReview my case →
Exchange not listed? We review cases on most centralized exchanges — describe your situation.
Why accounts freeze
The six reasons behind almost every restriction
Exchanges rarely explain. Knowing which category your case falls into decides what to send — and what never to send.
AML & risk review
An automated risk score flags unusual volumes, new counterparties or wallets with risky exposure. Usually solved with a precise explanation of specific transfers.
Source of funds request
Compliance wants proof of where the money came from: salary, business income, an earlier exchange, a property sale. The quality of this pack decides the outcome.
P2P disputes & chargebacks
A buyer's bank reversed a payment or reported fraud, and your account is frozen during the investigation. Evidence of the trade is key.
Sanctions & restricted regions
Funds touched a sanctioned platform, or your residence, IP or documents point to a restricted country. Some cases are fixable, some need a careful exit plan.
KYC & verification problems
Expired documents, a name mismatch, an unreadable proof of address or a failed liveness check. Often the fastest cases to resolve.
Terms of use issues
Multiple accounts, account sharing, bot trading or promotional abuse. Requires a measured, factual response — never excuses or new accounts.
Risk map
How serious is your restriction?
Green
Security hold
24–48 h withdrawal pause after a password, 2FA or device change. Usually lifts on its own — don't try to bypass it.
Yellow
Documents requested
KYC update or source-of-funds questionnaire. Good chances if the answer is complete and consistent the first time.
Orange
Withdrawals disabled
Account under AML review, limited or no explanation. Needs a structured case file and patient, well-timed follow-ups.
Red
Offboarding or legal hold
Account closure notice, or a freeze at a regulator's or police request. Goal: recover funds safely; sometimes a lawyer is required.
Free 2-minute check
Answer 7 questions — get your risk zone and next steps
Anonymous. Nothing is sent until you choose to request a case review.
- Tailored to your exchange and restriction type
- Tells you what to do — and what not to do — today
- Optional: send the result to us for a free review
Question 1 of 7
How it works
From frozen to resolved, step by step
- 1
Free case review
Send the exchange's messages and a short timeline. Within 24 hours you get a written assessment by email: what happened, your chances, the plan.
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Clear proposal
If we can help, you receive the scope and a fixed quote by email before any work starts. No surprises, no obligation.
- 3
Documents & replies
We prepare the source-of-funds letter, transaction explanations and supporting evidence, and draft every message you send to the exchange.
- 4
Follow-up to a decision
We track deadlines, answer follow-up questions and escalate through the proper channels until the exchange decides.
What we do
- Identify the exact type of restriction and the real trigger
- Reconstruct your account and funds history
- Prepare source-of-funds and source-of-wealth documents
- Write precise, compliance-ready replies and appeals
- Advise on safe withdrawal once the account is released
What we never do
- Ask for passwords, 2FA codes, seed phrases or account access
- Promise a 100% result — the exchange decides
- Help hide the origin of funds or bypass sanctions or AML rules
- Claim to be the exchange or to have "insiders" there
- Ask for payment to "release" funds — that's always a scam
Free tool
Source of funds letter template
Build a clear, well-structured source-of-funds explanation for your exchange in 5 minutes: guided questions, the right document checklist and a ready-to-edit letter in English.
Create my letter — freeFAQ
Questions we hear every day
Can you unfreeze my account directly?
No one outside the exchange can — anyone who claims otherwise is lying. What we do is make sure the exchange gets exactly what its compliance team needs, in the right form and through the right channel, which is what actually gets restrictions lifted.
How much does it cost?
The first review is free. Every case is different, so after the review we send a fixed quote by email before any work starts. You decide whether to go ahead.
How long does it take?
Security holds lift in 1–2 days. Document requests are typically resolved in 1–4 weeks after a complete submission. Complex AML reviews can take longer; we tell you realistic timelines in the first review.
Do you need access to my account?
Never. You keep full control. We work with screenshots, exported statements and documents you choose to share, and you send everything to the exchange yourself.
Is my information confidential?
Yes. We use your documents only for your case, never share them with third parties without your consent, and delete them on request.
Which countries do you work with?
Clients worldwide, as long as you are the lawful owner of the account and the funds. We do not work on cases that involve evading sanctions or hiding the origin of funds.
What if the exchange closes the account anyway?
Closure usually still allows withdrawal of the remaining balance. We help you request a safe withdrawal and, where needed, prepare the documents for a formal complaint.
How do I know you're not a scam?
We never ask for passwords, keys or "release fees", we don't contact you first, and we only reply from our own domain's email address. Read our guide on spotting recovery scams.
Free case review
Tell us what happened — get a written plan by email
We reply within 24 hours. Your details are used only to review your case.
Never send passwords, 2FA codes or seed phrases — not to us, not to anyone.