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Safety

Unfreeze and recovery scams: 9 warning signs

When your funds are stuck, you are exactly the person scammers look for. They promise a fast unfreeze, ask for a fee or your login — and disappear. Here's how to tell them apart from real help, including from us.

The golden rule: nobody outside the exchange can unfreeze your account. Anyone who says they can — for a fee, with your password, or "through a contact inside" — is lying.

9 warning signs

  1. They contacted you first. A message on Telegram, X, Instagram, Reddit or WhatsApp right after you complained publicly about a freeze. Legitimate services don't cold-message people.
  2. They ask for your login, 2FA code or seed phrase. No legitimate helper ever needs access to your account or wallet. Giving it away means losing everything that's left.
  3. They want remote access to your device. AnyDesk, TeamViewer or a "verification app" — that's how accounts get emptied.
  4. They demand a "release", "tax", "unlock" or "activation" fee. Exchanges never charge a fee to unfreeze an account, and no one can pay one on your behalf.
  5. They claim insider access. "Our agent at Binance compliance", "we have a direct line to the security team". Exchanges don't sell decisions.
  6. They pretend to be the exchange. Fake support accounts, look-alike email domains, or "official" websites with slightly different spelling.
  7. They guarantee 100% success and a deadline. Real compliance reviews have no guaranteed outcome or timeline.
  8. They want payment only in crypto, to a personal wallet, right now. Urgency is the oldest pressure tactic.
  9. They have no verifiable identity. No website with its own domain, no consistent email address, no clear description of what they actually do.

How a legitimate service works

  • You contact them through their own website — they don't find you.
  • They explain clearly what they do: analysing the restriction and preparing documents and letters that you send to the exchange.
  • They never touch your account; you keep full control at all times.
  • They tell you honestly when a case has poor chances, and when you don't need paid help at all.
  • They give you the scope and price in writing before any work starts, with no "unlock fees" later.

How to check it's really us

We only write from addresses on our own domain, @cryptounfreeze.com. We never message first on social networks, never ask for passwords, 2FA codes, seed phrases or remote access, and never ask for any fee to "release" funds. If someone claims to be CryptoUnfreeze and does any of this, it is not us — please forward it to support@cryptounfreeze.com.

Already sent money to a scammer?

  1. Stop all contact and don't pay any further "fees" — the second payment never brings the first back.
  2. Change your exchange password and 2FA, and revoke any API keys or device sessions you don't recognise.
  3. Report the wallet addresses and accounts to the exchange the money went to and to your local police or cybercrime unit.
  4. Be ready for a second wave: "recovery agents" offering to get back what the first scammer took are usually the same people.

Frequently asked questions

Can someone unfreeze my Binance account for a fee?

No. Only the exchange can lift a restriction. What a legitimate service can do is help you prepare the documents and answers the exchange needs — you submit them yourself through official channels.

Is it safe to share screenshots of my account?

Screenshots of the restriction message and transaction history are fine to share with a service you contacted yourself. Cover your full UID if you prefer, and never share screenshots of QR codes, API keys, recovery codes or seed phrases.

Someone in a Telegram group says they work for exchange support. Are they real?

No. Exchange support never contacts users through private messages in groups. Use only the support channel inside the official app or website.